At Strigo, we keep things simple!

FAQ

• Can I buy more than one voucher at a time?

  Yes you can. You'll be able to select the number of vouchers you wish to buy for your My Strigo account. Once purchased, your actual data usage will be reflected on your "oldest" voucher until it is depleted and then will move onto your "next-oldest" voucher.

• Can I test my device & service before I go?

  Yes, we highly encourage you to do so! Please note that our satellite service complements your cellular service and works best where cellular service is not available. Typically, those areas are non-urban areas with an open sky and free of congestion and obstructions. Strigo's service loves a clear view of the southern, ranging to southwestern sky. Consult the Quick Start Guide, User Guide and the Tips and Tricks section of our website. If you still have questions, we're here for you. Just give our Customer Care team a call at 1-833-955-1862.

• How can I stay informed & have access to my data usage?

  You can have access to your data usage at anytime on your My Strigo account. When you consult your data usage online, the remaining data shown is only related to the current voucher being used. If you have purchased additional vouchers, they will be listed there too. In addition, you'll also receive email notifications letting you know when you have used 75%, 90% & 100% of the data allocated to your current Prepaid Voucher. These notifications will keep you informed so that you never run out of data.

• Can I return my Strigo Hughes 4201 Device if I am not satisfied with the service?

  If you are not satisfied with the service, you can return the device kit and any additional accessories ordered together by notifying Strigo within 30 days of the shipping date. SIM Cards and Prepaid Vouchers are not refundable. You can find all the details in the support section of the Strigo website.

• Can I use the Strigo SIM Card directly in my smartphone or tablet?

  The Strigo SIM Card can only be used in a Hughes 4201 Mobile Satelite Device to access the Strigo mobile satellite service. Your smartphone, tablet or PC would connect either by WiFi or via ethernet connection. Please see the support section of the Strigo website for more details.

• Can more than one individual use the same device at the same time?

  Yes, it is possible to have a total of 5 devices concurrently connected to the Hughes 4201 Mobile Satellite Device, four via WiFi and one via ethernet. Please note that each additional smartphone, tablet or PC concurrently sharing the Strigo service through a Hughes 4201 Device will lower the speeds experienced by all and accelerate data usage.

• Do I lose my unused data on my Prepaid Voucher?

  The Strigo Prepaid Voucher has a validity period of 365 days. If you have purchased more than one voucher, your actual data usage will be reflected on your "oldest" voucher until it is depleted and then will move onto your "next-oldest voucher".

• If I have a technical issue with my service, is there a customer support team available 24/7?

  Yes, we have a customer care service available 24/7 for any technical issues. Also, you can have access to your My Strigo account 24/7 to top up your Prepaid Voucher or to manage your account.

• If I am in a remote area and I have issues with my service, how can I communicate with Customer Care to resolve my issues?

  Support is available by contacting the Strigo Customer Care team 24/7 at 1-833-955-1862 or through your My Strigo account. Also, through your My Strigo account, you can purchase and activate a new Prepaid Voucher. If there is an issue with your Hughes 4201 Mobile Satellite Device, you will need to find another means (i.e. hotel, service station, etc.) to contact our Customer Care team to provide support. You are encouraged to know your device and to check out the Tips and Tricks in the support section of the Strigo website. Finally, you may find it helpful to keep the Quick Start Guide and User Guide handy.

• I'm unable to log into My Strigo account. What do I do?

  A forgotten password can be recovered by visiting the My Strigo login page. You will be prompted step by step. Once your password has been successfully reset, you will receive an email notification confirming the password reset.

• How do I change my personal information?

  You can edit your personal information as well as change your password on your My Strigo account.

• How do I upgrade my device software?

  The most current software version for your Hughes 4201 Mobile Satellite Device is available on your My Strigo account. From the main menu, click on the link to initiate the download of the software to your device. Please consult the User Guide of the Hughes 4201 Mobile Satellite Device for the steps that will guide you through this process.

• How can I optimize my data usage?

  You have access to many tips & tricks on the subject in the Support section of the Strigo website.

• How do I set up my Mobile Satellite Device?

  You have access to all the steps to set up your device in the Support section of the Strigo website where you can also download the Quick Start Guide and User Guide.

• Can I buy extra Prepaid Vouchers over the phone with the call centre?

  Prepaid Vouchers can only be purchased online but at any time on your My Strigo account.

• Can I use another satellite device on the Strigo network?

  You can only use the Strigo Hughes 4201 Mobile Satellite Device on the Strigo network.

• Can I bring my Strigo Hughes 4201 Mobile Satellite Device and SIM Card in the USA?

  No, the Strigo Hughes 4201 Mobile Satellite Device & Sim Card works only on the Strigo network which is located in Canada only.

• How do I view my Terms & Conditions of Service?

  The Terms & Conditions of Service are available for viewing in the Support section of the Strigo website. If you are already a customer, when you became a customer, you would have received an email containing your receipt as well as the Terms and Conditions of Service.