At Strigo, we keep things simple!

FAQ

• Can I benefit from the actual promotion if I am an existing customer?

  Yes, you can benefit the “Double-up your data” promotion on the Prepaid Data voucher. However, the 1 GB is only available for a new device purchase.

• I haven’t received my promotion free data (1 GB or double-up your data) on my account. What do I do?

  It can take up to 5 business days for the data to be applied to your account. If it hasn’t been applied after that time period, please contact our Customer Care team at 1-833-955-1862. They will be able to assist you.

• Can I buy more than one voucher at a time?

  Yes you can. You'll be able to select the number of vouchers you wish to buy for your My Account. Once purchased, your actual data usage will be reflected on your "oldest" voucher until it is depleted and then will move onto your "next-oldest" voucher.

• Can I test my device & service before I go?

  Yes, we highly encourage you to do so! Please note that our satellite service complements your cellular service and works best where cellular service is not available. Typically, those areas are non-urban areas with an open sky and free of congestion and obstructions. Strigo's service loves a clear view of the southern to southwestern sky. Consult the “Before you go” section in the Tips & Tricks. If you still have questions, we're here for you. Just give our Customer Care team a call at 1-833-955-1862.

• How can I stay informed & have access to my data usage?

  You can have access to your data usage at anytime on your My Strigo account. When you consult your data usage online, the remaining data shown is only related to the current voucher being used. If you have purchased additional vouchers, they will be listed there too. In addition, you'll also receive email notifications letting you know when you have used 75%, 90% & 100% of the data allocated to your current Prepaid Voucher. These notifications will keep you informed so that you never run out of data.

• Can I return my Strigo Hughes 4201 Device if I am not satisfied with the service?

  If you are not satisfied with the service, you can return the device kit and any additional accessories ordered together by notifying Strigo within 30 days of the shipping date. SIM Cards and Prepaid Vouchers are not refundable. You can find all the details in the support section of the Strigo website.

• Can I use the Strigo SIM Card directly in my smartphone or tablet?

  The Strigo SIM Card can only be used in a Hughes 4201 Mobile Satelite Device to access the Strigo mobile satellite service. Your smartphone, tablet or PC would connect either by WiFi or via ethernet connection. Please see the support section of the Strigo website for more details.

• Can more than one individual use the same device at the same time?

  Yes, it is possible to have multiple devices concurrently connected to the Hughes 4201 Mobile Satellite Device. Please note that each additional smartphone, tablet or PC concurrently sharing the Strigo service through a Hughes 4201 Device will lower the speeds experienced by all and accelerate data usage.

• Do I lose my unused data on my Prepaid Voucher?

  The Strigo Prepaid Voucher has a validity period of 365 days. If you have purchased more than one voucher, your actual data usage will be reflected on your "oldest" voucher until it is depleted and then will move onto your "next-oldest voucher".

• If I have a technical issue with my service, is there a customer support team available 24/7?

  Yes, we have a Customer Care service available 24/7 for any technical issues. You can also access your My Account 24/7 to top up your Prepaid Voucher or to manage your account.

• If I am in a remote area and I have issues with my service, how can I communicate with Customer Care to resolve my issues?

  Support is available by contacting the Strigo Customer Care team 24/7 at 1-833-955-1862 or through your My Account. Also, through your My Account, you can purchase and activate a new Prepaid Voucher. If there is an issue with your Hughes 4201 Mobile Satellite Device, you will need to find another means (i.e. hotel, service station, etc.) to contact our Customer Care team to obtain support. You are encouraged to know your device and to check out the Tips and Tricks in the support section of the Strigo website. Finally, you may find it helpful to keep the Quick Start Guide and User Guide handy.

• I'm unable to log into My Account. What do I do?

  A forgotten password can be recovered by visiting the My Account login page. You will be prompted step by step. Once your password has been successfully reset, you will receive an email notification confirming the password reset.

• How do I change my personal information?

  You can edit your personal information as well as change your password on your My Account.

• Can I buy extra Prepaid Vouchers over the phone with the call centre?

  Prepaid Vouchers can only be purchased online but at any time on your My Account.

• Can I use another satellite device on the Strigo network?

  You can only use the Strigo Hughes 4201 Mobile Satellite Device on the Strigo network.

• Can I bring my Strigo Hughes 4201 Mobile Satellite Device and SIM Card to the USA?

  No, the Strigo Hughes 4201 Mobile Satellite Device & Sim Card works only on the Strigo network which is located in Canada only.

• How do I view my Terms & Conditions of Service?

  The Terms & Conditions of Service are available for viewing in the Support section of the Strigo website. If you are already a customer, when you became a customer, you would have received an email containing your receipt as well as the Terms and Conditions of Service.

• I’m unable to set up my account or reset my password. What do I do?

  If you have trouble activating your account using the link provided or you have trouble resetting your password, please contact our 24/7 technical support at 1-833-955-1862.